Information We Collect
We collect personal information needed to operate our website, process orders, provide support, and improve your experience. This may include your name, email address, phone number, billing and shipping address, order details, account information, and messages you send to us. Payment information is processed securely by third-party payment providers, and we do not store full card numbers. We may also collect device and usage information such as IP address, browser type, operating system, pages viewed, referral source, and site interaction data.
How We Use Information
We use the information we collect to process transactions, fulfill orders, provide customer service, send order updates, respond to inquiries, prevent fraud, improve website performance, and personalize your experience. Where permitted by law or with your consent, we may also use your email address to send promotions, product updates, or other marketing communications. You can opt out of marketing emails at any time.
Cookies and Tracking Technologies
We use cookies, pixels, local storage, and similar technologies to support essential website functions, remember preferences, analyze traffic, and improve marketing effectiveness. Essential cookies help with navigation, checkout, and security. Analytics cookies help us understand how visitors use our site. Marketing cookies may help deliver relevant ads and measure campaign performance. You can manage cookies through your browser settings or any cookie preference tools available on our site.
How We Share Information
We share personal information only as needed to operate our business and provide our services. This may include sharing information with payment processors, shipping providers, order fulfillment partners, customer support tools, analytics providers, email service providers, fraud prevention services, and website hosting providers. We may also disclose information when required by law, to protect our rights, or to prevent fraud or security issues. We do not sell your personal information for third parties’ independent use.
International Data Transfers
Your information may be processed or stored in countries outside your place of residence, including countries where our service providers operate. When we transfer personal information internationally, we use appropriate safeguards where required by applicable law, such as contractual protections designed to preserve privacy and security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting obligations, dispute resolution, and fraud prevention. When information is no longer needed, we will delete, anonymize, or securely retain it as required by law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include encryption in transit, access controls, secure service providers, and monitoring for potential security issues. No online system is completely secure, but we work to maintain appropriate protections for the information we handle.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information. You may also withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. To exercise privacy rights, contact us at support@interactwaiting.com.
GDPR Rights
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR or UK GDPR, including the right to access your personal data, request correction or deletion, object to processing, restrict processing, and request data portability. We will respond to valid requests within the timeframe required by applicable law.
Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.