Return Eligibility
We accept returns for most items within 15 days of the original purchase date, provided the item is unused, in its original packaging, and in resellable condition. To be eligible for a return, your order must have been placed through www.interactwaiting.com, and you may be asked to provide your order number, confirmation email, or other proof of purchase.
Non-returnable Items or Situations
Certain products or situations may not qualify for return due to safety, hygiene, customization, digital access, or logistical limitations. This includes items that have been used, damaged after delivery, altered, installed, personalized, downloaded, accessed as digital content, or marked as final sale at checkout. We may also decline a return if the item is missing original packaging, accessories, manuals, or included promotional items.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method used at checkout. Depending on your bank, card issuer, or payment provider, it may take an additional 3 to 10 business days for the credit to appear in your account. You will receive an email notification once your refund has been processed.
Late or Missing Refunds
If your refund has not appeared after we confirm it has been processed, please first check your bank or card statement for pending activity. You may also contact your payment provider, as posting times vary. If more than 10 business days have passed since our refund confirmation and you still have not received the funds, contact us at support@interactwaiting.com so we can help investigate.
Exchange Requests
We may offer exchanges for eligible items when the wrong item was received, the item arrived defective, or a suitable replacement is available. Exchange approval depends on product availability, item condition, and whether the request is made within the return period. If an exchange is not available, we may offer a refund or another suitable resolution.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is caused by an error on our part, such as sending the wrong item or a confirmed defective product. For higher-value returns, we recommend using a trackable shipping service and keeping your proof of postage. InteractWaiting is not responsible for return packages that are lost, delayed, or damaged while in transit back to us.